News

We look forward to having more staff in the factory this week

by Reiss Gunson on Sunday, 31 May 2020 15:06

I am enormously grateful for the tremondous amount of support we have received from customers over the last two months or so - we are tracking well ahead of last year and no one is more surprised about that than me

I am acutely aware that orders have been despatched more slowly that usual and it has just generally been more of a challenge to fulfill orders and keep things rolling

we have stocked out of the IMS35micron shower screen, but we have ordered more from IMS and we can probably expect to see them back in stock in about 6 weeks

against this backdrop i am very much looking forward to the return of Sue, our parts fulfilment person as the last few weeks a factory of 97 has only had 3 staff on site for the fulfillment of critical orders - the factory manager has not only been building and testing an packing the machines, but also spares and dealing with warranty issues, so it has been more effort in yet output has been down

i am aware that a couple of you have been waiting on your LR for too long, and there are also a number of parts and kit orders that have been open for too long

i am confident that this is the week we will get fully up to date again

if you have any questions you are always welcome to call or email me; if i am awake i will answer

 

kind regards

 

reiss.

One time password (OTP) by SMS

by Reiss Gunson on Saturday, 23 May 2020 12:02

it seems like we've got this bedded in now and working well.  if you have any issues please do not hesitate to contact us

we are now working on unifying the store login and the forum login

presently when you purchase a machine you are not automatically assigned owner rights within the forum, which gives you access to the PDF user manuals, so please contact me if you find yourself with a new machine and unable to acess the owner's manual

we hope to have this functionality up and running again in the near future - we had it previously and lost it in the most recent redesign

we also have upgrades to deploy for the forum (to simplify the use of attachments) and also to the checkout so we can offer new payment methods like Apple Pay, which once you have used it is really hard to go back to plugging in your details each time - just double click the right button on your iphone and the transaction is complete

we are also taking steps to improve the performance of the forum when you save a post - the response time is currently too long on the larger threads

there is also a lot of work to be done in simplying our mobile site and enhancing our desktop site

you never get to the end of the rainbow with web development; there are always things to refine

SMS telephone number verification

by Reiss Gunson on Saturday, 09 May 2020 16:42

After several months of development we are pleased to announce the addition of SMS mobile telephone number verification to our web store

We have added this functionality for your peace of mind that an order you place with us will arrive

We have had two instances where customers entered either the incorrect telephone number, or failed to update an old telephone number

As a result the DHL notifications went to a third party and this created an opportunity for the third party to redirect the goods, in one case in good faith and DHL were able to receover the goods and deliver them to our cusotmer; in the other instance they were gone

There may be some teething issues with it; please get in touch if it is giving you grief

reiss.

Customer feedback from Norway

by Reiss Gunson on Friday, 27 March 2020 14:39
Customer Comment
Thanks for ease of getting spare parts! My 20A sirai switch is about to give in. Time to do my first "major" maintenance on this machine. Happy with getting almost 8 years of hassle free use so far. Thanks again!

If you own a LONDINIUM lever espresso machine nothing has changed

by Reiss Gunson on Sunday, 22 March 2020 11:56

because londinium was built from day one as an all online business it is business as usual here

if you own a londinium lever espresso machine you own a machine that you can fix yourself with our support, which is provided through multiple channels; the Support section of our website which allows you to see how your issue has been solved by other customers.  if you have questions you can post a reply to the thread that seems relevant to you.  if you ask at a time when i am asleep there is a good chance that another owner will reply before i get to it; in this way you have support across all time zones

in addition to that we have support via email and WhatsApp/Facetime HD video calls which work much better than email for any issue that involves phrases like; 'i have this noise, it sounds kind of like...' - email is hopeless for those kinds of issues but a HD video call is a silver bullet

now that i reside in New Zealand it is much easier for me to provide one-on-one support for customers in North and South America than it was when i lived in London, solely due to the time zones

we do not have any debt and our business is a pre-pay model

if for some reason our manufacturer closes (either by public order, or it became less expensive to close the factory than to keep it operating if demand fell sufficiently), we will stop accepting orders on our webshop and contact the customers of any open orders and offer immediate refunds

of the parts that are sourced in italy (pumps, solenoids, etc) we have about 3 month supply on hand so this is not an immediate issue - it will become an issue at the other end when the world economy is trying to get started again, that is when the pain will occur

but in the meantime it is business as usual and we are trying to get orders out promptly to minimise your anxiety

the silver lining to all this is the R&D facility has been freed up considerably and so i am now confident that we will get the LC to market this year

we are also very close on the wireless dongle and a few other fun projects too to lighten the mood

 

kind regards

 

reiss.

Sales tax and duty calculator

by Reiss Gunson on Thursday, 19 March 2020 12:26

If you are unsure what level of sales tax and duty you may be liable for when your machine arrives in your country, this calculator is useful;

 

https://customsdutyfree.com/duty-calculator/

 

use the following information;

 

Product details :

    • Product description : Coffee machine

 

    • Category : Home & Garden, Furniture

 

    • Sub Category : Drinks Makers

 

    • Item name : Electric Coffee Or Tea Maker

 

  • Hs code : 85-16-71-0-0

General update

by Reiss Gunson on Wednesday, 18 March 2020 13:57

1.  Unlike the competition we have an hourly feed to the currency markets and our non-GBP pricing updates hourly.  If you are considering a purchase in a currency other than GBP do check our pricing regularly as the sterling has weakened to USD1.20

2.  Whilst many Italian and Spanish suppilers of components for espresso machines have closed operations for a month or so as a mark of respect for COVID-19 we have good stock levels of all the components we need to build our machines

2a.  If at some future date you placed an order with us and we were unable to supply the machine in a timely manner as a result of having run out of components that needed to be sourced from Europe we would be very happy to cancel your order and refund you immediately in full

3.  I am aware that many of you believe the LC machine will never see the light of day, and indeed i have shared your view on occasions.  However with the impact of COVID-19 i am hopeful that we might get it to market sooner rather than later, by which i do not mean imminently, but i am now confident that we will get it to market this year as i think some capacity in the development team at our manufacturer will become available by the end of April

4.  We expect the wireless dongles to be ready imminently, we are waiting for the final version of the app to be released to us

5.  I am aware that our website has quite a few quirks that we are working on resolving; if you experience an issue please contact us and we will do our best to resolve it

kind regards

 

reiss.

Take advantage of the plunging pound if you are buying in a currency other than sterling

by Reiss Gunson on Friday, 13 March 2020 16:20

i see GBP has traded as low as 1.251 against the USD today; this drop is reflected within the hour on this website as we pay for a foreign currency feed to update our non sterling prices for you; grasp the opportunity

we make our machines in Birmingham, England and at the time of writing we do not have any supply chain issues

kind regards

 

reiss.

Log in issues are now believed to be resolved

by Reiss Gunson on Wednesday, 04 March 2020 17:32

it has taken us a few weeks, but as far as we are aware the login issues that we have been wrestling with post migration on this new site are now resolved

let us know if you strike trouble

 

kind regards

 

reiss.

New web store

by Reiss Gunson on Friday, 17 January 2020 08:57

you may have noticed that we have added a new web store this week

hopefully you find it an improvement

we still have to pretty it up a bit, so please bear with us in that regard

we are also going to upgrade the forum to something that is much cleaner and simpler to use

indeed we have many good things to bring you in the next few weeks

kind regards

 

reiss.