Customer feedback from Norway

by Reiss Gunson on Friday, 27 March 2020 14:39
Customer Comment
Thanks for ease of getting spare parts! My 20A sirai switch is about to give in. Time to do my first "major" maintenance on this machine. Happy with getting almost 8 years of hassle free use so far. Thanks again!

If you own a LONDINIUM lever espresso machine nothing has changed

by Reiss Gunson on Sunday, 22 March 2020 11:56

because londinium was built from day one as an all online business it is business as usual here

if you own a londinium lever espresso machine you own a machine that you can fix yourself with our support, which is provided through multiple channels; the Support section of our website which allows you to see how your issue has been solved by other customers.  if you have questions you can post a reply to the thread that seems relevant to you.  if you ask at a time when i am asleep there is a good chance that another owner will reply before i get to it; in this way you have support across all time zones

in addition to that we have support via email and WhatsApp/Facetime HD video calls which work much better than email for any issue that involves phrases like; 'i have this noise, it sounds kind of like...' - email is hopeless for those kinds of issues but a HD video call is a silver bullet

now that i reside in New Zealand it is much easier for me to provide one-on-one support for customers in North and South America than it was when i lived in London, solely due to the time zones

we do not have any debt and our business is a pre-pay model

if for some reason our manufacturer closes (either by public order, or it became less expensive to close the factory than to keep it operating if demand fell sufficiently), we will stop accepting orders on our webshop and contact the customers of any open orders and offer immediate refunds

of the parts that are sourced in italy (pumps, solenoids, etc) we have about 3 month supply on hand so this is not an immediate issue - it will become an issue at the other end when the world economy is trying to get started again, that is when the pain will occur

but in the meantime it is business as usual and we are trying to get orders out promptly to minimise your anxiety

the silver lining to all this is the R&D facility has been freed up considerably and so i am now confident that we will get the LC to market this year

we are also very close on the wireless dongle and a few other fun projects too to lighten the mood


kind regards



Sales tax and duty calculator

by Reiss Gunson on Thursday, 19 March 2020 12:26

If you are unsure what level of sales tax and duty you may be liable for when your machine arrives in your country, this calculator is useful;


use the following information;


Product details :

    • Product description : Coffee machine


    • Category : Home & Garden, Furniture


    • Sub Category : Drinks Makers


    • Item name : Electric Coffee Or Tea Maker


  • Hs code : 85-16-71-0-0

General update

by Reiss Gunson on Wednesday, 18 March 2020 13:57

1.  Unlike the competition we have an hourly feed to the currency markets and our non-GBP pricing updates hourly.  If you are considering a purchase in a currency other than GBP do check our pricing regularly as the sterling has weakened to USD1.20

2.  Whilst many Italian and Spanish suppilers of components for espresso machines have closed operations for a month or so as a mark of respect for COVID-19 we have good stock levels of all the components we need to build our machines

2a.  If at some future date you placed an order with us and we were unable to supply the machine in a timely manner as a result of having run out of components that needed to be sourced from Europe we would be very happy to cancel your order and refund you immediately in full

3.  I am aware that many of you believe the LC machine will never see the light of day, and indeed i have shared your view on occasions.  However with the impact of COVID-19 i am hopeful that we might get it to market sooner rather than later, by which i do not mean imminently, but i am now confident that we will get it to market this year as i think some capacity in the development team at our manufacturer will become available by the end of April

4.  We expect the wireless dongles to be ready imminently, we are waiting for the final version of the app to be released to us

5.  I am aware that our website has quite a few quirks that we are working on resolving; if you experience an issue please contact us and we will do our best to resolve it

kind regards



Take advantage of the plunging pound if you are buying in a currency other than sterling

by Reiss Gunson on Friday, 13 March 2020 16:20

i see GBP has traded as low as 1.251 against the USD today; this drop is reflected within the hour on this website as we pay for a foreign currency feed to update our non sterling prices for you; grasp the opportunity

we make our machines in Birmingham, England and at the time of writing we do not have any supply chain issues

kind regards



Log in issues are now believed to be resolved

by Reiss Gunson on Wednesday, 04 March 2020 17:32

it has taken us a few weeks, but as far as we are aware the login issues that we have been wrestling with post migration on this new site are now resolved

let us know if you strike trouble


kind regards



New web store

by Reiss Gunson on Friday, 17 January 2020 08:57

you may have noticed that we have added a new web store this week

hopefully you find it an improvement

we still have to pretty it up a bit, so please bear with us in that regard

we are also going to upgrade the forum to something that is much cleaner and simpler to use

indeed we have many good things to bring you in the next few weeks

kind regards



All fixed

by Reiss Gunson on Tuesday, 14 January 2020 13:20

We can connect to the DHL pricing server again

nothing changed on this side as far as I am aware, so I suspect DHL had a major outage over the weekend

apologies for the inconvenience



Issue: No shipping rates available

by Reiss Gunson on Tuesday, 14 January 2020 08:49

we are aware that we have an issue with our website, and as a result no shipping rates are currently available

we are working to get this fixed as quickly as we can, hopefully today

orders already placed are not affected - i can book them out on DHL in the normal way

i apologise for the inconvenience

for those of you wondering, the production batch of wireless dongles have been made; the Blynk app guys are now integrating our code into their app so we are almost there


kind regards



Today, January 2, we reopen for 2020

by Reiss Gunson on Thursday, 02 January 2020 21:45

We look forward to sharing an exciting 2020 with you - the first thing out of the blocks should be the wireless dongle later this month, which plugs into all LR machines that have the digital pre-infusion module

Today we will submit the orders that have been placed over the holiday period to the factory and depending on the extent of the backlog we may get some of them out the door today

We hope you have had a refreshing holiday


kind regards