1.  Unlike the competition we have an hourly feed to the currency markets and our non-GBP pricing updates hourly.  If you are considering a purchase in a currency other than GBP do check our pricing regularly as the sterling has weakened to USD1.20

2.  Whilst many Italian and Spanish suppilers of components for espresso machines have closed operations for a month or so as a mark of respect for COVID-19 we have good stock levels of all the components we need to build our machines

2a.  If at some future date you placed an order with us and we were unable to supply the machine in a timely manner as a result of having run out of components that needed to be sourced from Europe we would be very happy to cancel your order and refund you immediately in full

3.  I am aware that many of you believe the LC machine will never see the light of day, and indeed i have shared your view on occasions.  However with the impact of COVID-19 i am hopeful that we might get it to market sooner rather than later, by which i do not mean imminently, but i am now confident that we will get it to market this year as i think some capacity in the development team at our manufacturer will become available by the end of April

4.  We expect the wireless dongles to be ready imminently, we are waiting for the final version of the app to be released to us

5.  I am aware that our website has quite a few quirks that we are working on resolving; if you experience an issue please contact us and we will do our best to resolve it

kind regards

reiss.

i see GBP has traded as low as 1.251 against the USD today; this drop is reflected within the hour on this website as we pay for a foreign currency feed to update our non sterling prices for you; grasp the opportunity

we make our machines in Birmingham, England and at the time of writing we do not have any supply chain issues

kind regards

reiss.

it has taken us a few weeks, but as far as we are aware the login issues that we have been wrestling with post migration on this new site are now resolved

let us know if you strike trouble

kind regards

reiss.

you may have noticed that we have added a new web store this week

hopefully you find it an improvement

we still have to pretty it up a bit, so please bear with us in that regard

we are also going to upgrade the forum to something that is much cleaner and simpler to use

indeed we have many good things to bring you in the next few weeks

kind regards

reiss.

We can connect to the DHL pricing server again

nothing changed on this side as far as I am aware, so I suspect DHL had a major outage over the weekend

apologies for the inconvenience

reiss

we are aware that we have an issue with our website, and as a result no shipping rates are currently available

we are working to get this fixed as quickly as we can, hopefully today

orders already placed are not affected - i can book them out on DHL in the normal way

i apologise for the inconvenience

for those of you wondering, the production batch of wireless dongles have been made; the Blynk app guys are now integrating our code into their app so we are almost there

kind regards

reiss.

We look forward to sharing an exciting 2020 with you - the first thing out of the blocks should be the wireless dongle later this month, which plugs into all LR machines that have the digital pre-infusion module

Today we will submit the orders that have been placed over the holiday period to the factory and depending on the extent of the backlog we may get some of them out the door today

We hope you have had a refreshing holiday

kind regards

reiss.