When lubing the Bacchi and changing the o-ring in the base doesn't address the problem, then the cast aluminium base plate has been distorted ever so lightly (you wont be able to detect simply by eye-balling the top surface) as a result of being subject to excess heat.

The honest ones amongst you make the job easy by ringing us up & telling us that the telephone rang or the children flooded the bath or martians landed in the garden, and as a result the Bacchi was left on the heat for an extended period of time.

In this situation it's easy as we will send you out a new base and you simply undo the two 5mm hex screws that hold the base onto the frame, screw on the new base that we send you, and your Bacchi is as good as new again.

The Bacchi is an espresso machine that is one of the few genuinely environmentally friendly products sold today as any component that fails can be quickly and easily replaced at a reasonable cost.

Now you could grumble that the base should be made of cast iron, or another metal or alloy that would be more resistant to warping when subject to thermal stress, and we have suggested this to Andrea Bacchi.  But life is never that simple.  A cast iron base would add considerably to the weight of the product and push up the freight cost considerably for international sales.  Cast iron also breaks quite readily if you drop it.  Copper could no doubt be used, perhaps layered over stainless steel, as is commonly done on the base of saucepans, and not doubt other alloys too.

For a number of reasons (cost, weight, aesthetics) the Bacchi has a cast aluminium base that may warp if you subject it to extreme heat/leave the product on the heat for an extended time period well beyond the sub-10 minute period that it has been designed for.

You can criticise the product for this if you wish, or you can use it as intended and it will never be a problem.  If you buy your Bacchi from Londinium Espresso you can be assured of first class after sales service and support on any of the products we sell.  Wherever you are on the planet, we'll go out of our way to get your Bacchi as good as new, even when you have done something really stupid.

You will remember that prior to selling the Bacchi we tried and tested a whole range of portable espresso devices.  To the best of our knowledge the Bacchi continues to be the only machine on the market that makes real, dense, 22-25 second, 2 x 60ml, espresso.

If you heat the daylights out of it we can ship you a replacement base at a very reasonable price.  If you drop it on a concrete floor and bits break, again, replacement parts are available for every single part.  If the shipping costs come up as excessive please get in touch as it is a limitation of the way our website works having to record the gross weight of each item rather than the net weight, which results in the shipping weight being considerably over-stated when you order multiple products of relatively low weight

The Bacchi makes real espresso, far superior to any machine up to at least GBP1,000.00.  If you doubt the veracity of this claim, drop by and try our demonstration Bacchi that has been faithfully serving exquisite espresso for years now.  Bacchi espresso machines are unbelievably simple to use and maintain, and consider taking one with you on holiday this summer; they are brilliant if you like to enjoy an espresso in the wild.

Bacchi: nothing comes close for real espresso under GBP1,000.00